Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at babbleandbloomclothing@gmail.com. If your return is accepted, we’ll confirm the address for return. The buyer is to cover any postage costs incurred.
You can always contact us for any return question at babbleandbloomclothing@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or reusable wipes). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note, postage costs are not refunded.
50% Payment Terms
When utilising the PREORDER or LIMITED 50% non-refundable down payment options you are agreeing to pay the remaining balance when the fabric arrives. When the fabric arrives with us we will invoice you for the remaining balance of your order. This must be paid within 14 days of issue. If the invoice remains unpaid on the 15th day after issue then your order will be cancelled and not fulfilled. Any monies already paid will not be refunded to you as this goes towards of the fabric ordered to complete your order. Should you require more time to pay please email babbleandbloomclothing@gmail.com so an arrangement can be made.
Alt Encore Returns/Refunds
Due to the fully bespoke and customised nature of our products, we do not offer refunds unless there is a fault with the item. If you experience any issues related to defects or errors with your order, please contact us, and we will work with you to resolve the matter.
Upcycled Products
When ordering one of our upcycled products you agree to the following;
1. Where you are providing your item to be upcycled, once the order is placed we will send you an email with our postal address, please make sure to check your spam folder as we often end up in there!
2. Babble & Bloom accept no responsibility for the delivery to us, we suggest sending via tracked delivery where possible.
3. Turnaround for your item will not start until the t-shirt has been received by us.
4. We will try to retain as much of the items print as possible but please note the pattern may be altered depending on where needs to be cut.